Appointments

The majority of appointments are kept free every day for booking on the day. A few will be available for pre-booking but only by six weeks ahead. The idea is that there will be enough free appointments every day to make pre-booking unnecessary and our experience has been that the system works well enough for patients to have confidence in being able to book a doctor's appointment on the same day they need it.

Please ring your usual doctor's secretary on the day you would like to see a doctor:

Dr Chan secretary	01494 787109
Dr Ferguson's secretary	01494 787110
Dr Sapsford's secretary	01494 787107
Dr Carter/Dr Watteeux' secretary	01494 787108

Routine appointments are usually booked at 10-minute intervals. Please let the secretary know if you need more time, either for complex problems or for other members of your family.

Also, please let us know if you no longer need an appointment; someone else could use it.

We will try and give you an explanation if surgeries are running more than 30 minutes late. Patients with a serious, urgent problem will be seen as a priority and your understanding of this eventuality will be much appreciated.

Please ring after 11.00am for anything not related to appointments or urgent visits

Home Visits

If possible, we prefer to see you at the surgery where we have all the necessary equipment and resources to treat you properly. However, we can arrange to visit those too ill or infirm to come to us. Please telephone the surgery before 10.00am if a home visit is required on that day. Please give the receptionist or secretary as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.