NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 1792
Good 343
Neither Good Nor Poor 79
Poor 53
Very Poor 46
Don't Know 12

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Dr Louis Geng was very good - patient with good advice Friday 29 August 2025
Dr Jafri was very professional and had a friendly manner. She took time to listen Friday 29 August 2025
Haven’t actually had the appointment yet due to me trying to reschedule it, but as always the interactions and conversations had via the phone or other means are always very good. Super nice and friendly Thursday 24 July 2025
Dr very thorough/informative Thursday 24 July 2025
Seen promptly and efficiently. Thursday 3 July 2025
Both clinicians were friendly and informative Wednesday 2 July 2025
Was friendly and relaxing. Wednesday 2 July 2025
The GP saw me on the same day, listened to my history and symptoms and referred me on. Unfortunately subsequently I did not get a resolution despite following her advice but that was not her fault. There are a myriad of routes into appropriate healthcare. Unfortunately even if the patient assiduously follows all advice it seems I chose the wrong route. Please present the correct actions the patient should take to avoid frustration and waste of time and a feeling that the patient is trying to get something they are not entitled to. Saturday 28 June 2025
I felt heard, bedside manner impeccable, retreatment options explained in detail. Both nurses and drs all incredibly professional and kind. Tuesday 24 June 2025
Very helpful. Was able to explain everything well. Patient. Thanks very much. Sunday 22 June 2025